Returns & Exchanges

You can return or exchange your item within 30 days of your purchase.

Returns

If you need to return your item, please send it to us at the address below along with a completed returns card that came with your order. Please include your name and order number and reason for returning.

Runr
Unit B61
Sanderson Business Centre
15 Lees Lane
Gosport
Hampshire
PO12 3UL

If your product is faulty, please contact us on returns@runr.co.uk and let us know the issue. We will then send you a replacement product, subject to availability.

Exchange

If you'd like to exchange for a different product or different size, then please contact us at returns@runr.co.uk.

You will need to send the product back to us and once we receive it, we will send out your replacement. It will be your responsibility to pay postage to send back to us.

Head to our Delivery page for details on costs and timings for all orders.